A Little About Us
J&R Rentals opened for business in Fort Worth, Texas in 2017, offering Party and Event Rental Equipment and Tent Rentals. We offer a wide range of products and services to our customers. Not only tents and table/chair rentals, but inflatables, linens, and wedding items as well. We started as a small family owned business and are growing year after year because of our wonderful clientele!
J&R Rentals proudly services all of DFW and surrounding North Texas Communities.
PAYMENTS AND RESERVATION POLICIES
All Prices are subject to delivery and set-up costs.
Invoice payments are due in full at time of delivery.
By paying the 20% non-refundable DOWN PAYMENT you are agreeing to our rental contract.
We DO NOT deliver to airbnb (or similar), or public parks. If we find out after a reservation that it is an Airbnb (or similar) or a public park, the order will be canceled.
We call or email a day or two before to arrange the delivery times. Delivery can be anywhere from 1-2 days before the event depending on the size and type of event. Delivery day is at our discretion. You can request a specific day/time – additional charges may apply. If the delivery location has certain time constraints then we are more than willing to work within them for most instances, or if you want to request a specific delivery day or time let us know. Extra charges may be applied for special requests of delivery days or times. Feel free to contact us at any time for delivery questions, but understand that if the date is still some time away we will only be able to give you an estimated delivery day.
– 20% down payment is non refundable after it is made.
– if canceled within 7 days 50% of all items will be charged. Orders will be updated to .5 billable days.
– if a truck is already loaded (trucks get loaded the night before) and any item, or whole order is canceled – there is still a 75% charge.
We are promising this equipment to you, and missing out on the opportunity to rent it to someone else. Our charges are non negotiable.
What are your business hours?
We can be reached 7 days a week from 8am – 5pm. Just call 817-793-5910. All messages are returned promptly. After hour calls are usually answered, but the best way to reach us and get a quote is by email to JRRentalsDFW@gmail.com
Do you deliver and pick up?
Yes. All orders placed with J&R Rentals are delivered to you.
Delivery is based on distance. Please call or email for delivery fee.
Deliveries are made to a convenient point for the delivery vehicle to park. Extra charges will result in deliveries to upstairs, elevator use, or any point where extra time is involved. Tables and chairs should be knocked down and stacked ready for pick up. Additional fees will be applied if items are not returned in the same condition they were received.
Do you set up?
Yes. Tents, staging, lighting and dance floor prices include installation. Setup and take-down service is available (ex. tables, and chairs) at an additional cost. Make arrangements in advance, please.
When do you require payment?
All orders require at 20% deposit to be confirmed. We can send you a link along with your contract or called in with a credit card. The remainder of the balance is at delivery. Acceptable forms of payment include check, cash, credit, and Zelle. Some larger events or more expensive luxury items may require a larger percent of a deposit.
What if I need to make changes to my order?
Minor changes to orders prior to the event are often expected, as the number of guests can frequently change. We recommend that you attempt to make any changes at least a few days prior to delivery. We will make every effort possible to meet your needs.